LATEST EPISODES

Ep.185 I to Deliver World-Class Customer Experiences with Dr. Joseph Michelli

Ep.185 I to Deliver World-Class Customer Experiences with Dr. Joseph Michelli

Ep.185 I to Deliver World-Class Customer Experiences with Dr. Joseph Michelli

What makes a customer feel like they matter?

Ep. 184 I Deciding to be Alone with Akshay Nanavati

Ep.185 I to Deliver World-Class Customer Experiences with Dr. Joseph Michelli

Ep.185 I to Deliver World-Class Customer Experiences with Dr. Joseph Michelli

10 Days in Total Darkness and 60 in Antarctica

Ep.183 I Deciding to Take Initiative with Ryan Michler

Ep.185 I to Deliver World-Class Customer Experiences with Dr. Joseph Michelli

Ep.183 I Deciding to Take Initiative with Ryan Michler

What Happens When Men Step Up

Ep.182 I Deciding to Talk About Money with Emily Rose

Ep.181 | Deciding to Own Your Schedule with Jamie Hopkins

Ep.183 I Deciding to Take Initiative with Ryan Michler

Subtle Ways Control Shows Up in Relationships

Ep.181 | Deciding to Own Your Schedule with Jamie Hopkins

Ep.181 | Deciding to Own Your Schedule with Jamie Hopkins

Ep.181 | Deciding to Own Your Schedule with Jamie Hopkins

Hidden Costs of Being ‘Always Available’

Ep.180 I Deciding to Scale and Sell with Brian Smith

Ep.181 | Deciding to Own Your Schedule with Jamie Hopkins

Ep.181 | Deciding to Own Your Schedule with Jamie Hopkins

UGG’s Rise, Near Collapse, and Ultimate Exit

Ep.179 I Deciding to Take Back Time with Craig Ballantyne

Ep.177 I Deciding to Cut Ties…or Keep the Commitment with Dr. Art Markman

Ep.178 I Deciding to Doubt Yourself (In a Good Way) with Don Moore

Why Discipline Won’t Make You Productive

Ep.178 I Deciding to Doubt Yourself (In a Good Way) with Don Moore

Ep.177 I Deciding to Cut Ties…or Keep the Commitment with Dr. Art Markman

Ep.178 I Deciding to Doubt Yourself (In a Good Way) with Don Moore

The Science of Overconfidence

Ep.177 I Deciding to Cut Ties…or Keep the Commitment with Dr. Art Markman

Ep.177 I Deciding to Cut Ties…or Keep the Commitment with Dr. Art Markman

Ep.177 I Deciding to Cut Ties…or Keep the Commitment with Dr. Art Markman

What Fuels Hard Decisions

Ep.176 I Deciding to Rationalize Bad Decisions

Ep.174 I Deciding Like Law Enforcement with Adam Haidary

Ep.177 I Deciding to Cut Ties…or Keep the Commitment with Dr. Art Markman

How We Trick Ourselves into Thinking We’re Right

Ep.175 I Deciding Why Some Memories Stick

Ep.174 I Deciding Like Law Enforcement with Adam Haidary

Ep.174 I Deciding Like Law Enforcement with Adam Haidary

(And Others Don't)

Ep.174 I Deciding Like Law Enforcement with Adam Haidary

Ep.174 I Deciding Like Law Enforcement with Adam Haidary

Ep.174 I Deciding Like Law Enforcement with Adam Haidary

Poor Training Creates High-Stakes Mistakes